Having worked with travel agencies since 2006, FlightStats has become familiar with the challenge faced by agents. FlightStats has seen how communication problems can isolate agents from the travelers they serve, especially during the delay and disruption-prone travel phase. FlightStats has also learned how good information can turn a potentially nasty travel day into something a bit more tolerable, less tense and hopefully less expensive.

Helping Agents Improve Service

FlightStats has developed a suite of agency-related services - Helping agents serve their clients better.

• Communicate with travelers, both actively and passively
• Fix travel problems early and as quickly as possible to save time and money
• Create the perception in the mind of travelers that the agent is there to serve them

FlightStats Agency Solutions

The FlightStats offering for travel agencies -  Built around advanced monitoring/alerting and pro-active re-accommodation

• Trip Alerts - With Trip Alerts, FlightStats can trigger messges on a wide array of flight and other events and send them via SMS or email directly to a traveler's mobile device
• TripAssist - FlightStats developed TripAssist to identify itineraries that are at-risk and to provide workflows that enable an agent to respond

Large Agency Solutions

In delivering solutions to large agencies, integration with existing platforms is key. FlightStats can work directly with agencies or through their third-party plaform providers to integrate Trip Alert and TripAssist functionality into the agent's solution via data feeds, APIs and flight monitoring services.

Mid-Size Agency Solutions

In delivering solutions to mid-sized agencies , a turnkey solution that involves minimal upfront investment is required. To serve this market, FlightStats has created Agent Advantage, currently in use at over 40 agencies. Key features of our mid-size agency solutions include:

• Designed to serve agencies that process between 10,000 and 100,000 itineraries per month
• Ability to access itineraries from a variety of sources including GDS queues, Web services API and more.
• Profile management using the agency profile system or a hosted opt-in service as part of the flight alert solution
• The TripAssist console, which consolidates activity for at-risk itinieraries into a single view
• A TripAssist module that provides workflow management tools so that users can track the steps taken to resolve itinerary problems
• Simple reporting view of disruptions and audit trails of messaging help to quantify the value for TMC customers