Agent Advantage

New technologies have increased travel management efficiencies for policy, purchasing and expense management and new mobile solutions extend the traveler's sense of control during the trip. However, the traveler's advantage can become completely isolated from management controls and service opportunities. The prime reason for this is that products available to Travel Agencies are developed from a traveler-centric perspective. And while traveler-centricity is a good thing, FlightStats believes that an equally weighted traveler/agent-centric approach to travel management solutions is far more valuable for both Travel Agencies and travelers.

FlightStats developed Agent Advantage to help bring balance into the corporate travel ecosystem. Agent Advantage is a complete itinerary capture, monitoring, messaging and pro-active re-accommodation work flow solution designed specifically for Travel Agencies. It is in use by 50+ of the most innovative travel management companies and corporate travel departments.

Rich Feature Set

Feature-rich - Keep travelers on course and efficiencies high

• PNR capture from all major GDSs, Cornerstone's iBank as well as XML APIs
• Web-based itinerary search and view capability for agents
• Sophisticated itinerary monitoring and messaging with audit trails of communications sent and received on each itinerary
• Optional hosted profiles and opt-in processing
• Web-based message configuration and customization tools
• A traveler API that enables interface to a variety of mobile clients
• TripTalk targeted messaging platform
• TripAssist web-based proactive re-accommodation work flow tool

Integration with FlightStats Applications

Integration with FlightStats Applications - Optimizing trip outcomes

• Real-time flight status
• Flexible alerting system for disruptions requiring re-accommodation
• TripAssist module creates a work-flow queue for Agents to handle disruptions
• TripTalk provides a way to send targeted messages to travelers based on a rich set of criteria such as airport, terminal, gate, date and time